Because shouting “Have you lost your mind?” isn’t an option.
Word Count: 464
Reading Time: Under 2 minutes
This is for when a client or boss wants something done exactly their way and they want it done NOW and you just cannot see how it can happen their way or in their timeframe. At that exact moment, you will suppress the most powerful, easy-to-hear response because you believe it is somehow not allowed.
Don’t go for the whole enchilada
Saying “No” is not black and white: It’s more skillful to say no in shades of gray, that is, to say no to certain aspects of a request or demand. It’s more skillful to say yes in shades of gray too, but that’s for another post.
Your immediate, unfiltered, authentic response will open up the shades of gray in black and white thinking of your client or boss. It will open up the shades of gray in your thinking too.
All you need is a tiny chink in the armor of their urgency. If you are willing to go step-by-step, you can use that opening help them see the impossibility of their initial request.
Try saying “no” in 2 steps this week, and let me know how it goes.