You: Bursting with appreciation and gratitude you want to share. Them: Backing away slowly as you rave on and on. It’s fast and easy to learn how to give praise that the recipient find irresistible. Word Count: 697 Reading Time: 2.2 … [Continue reading]
CG #36 – Some People Can’t Take a Compliment – True or False?
Posted on July 11, 2013 Written by Leave a Comment
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CG #35 – How to Escalate Without Offending
Posted on June 25, 2013 Written by 2 Comments
The distance between agreement and commitment can be vast. Here’s how to bridge that gap. Word Count: 735 Reading Time: under 3 minutes “I’ve asked, I’ve explained, I’ve sent email reminders, I’ve suggested strongly. Every agrees it should … [Continue reading]
CG#34 – How About Some Examples?
Posted on June 19, 2013 Written by 1 Comment
Word Count: 682 Reading Time: Under 2 minutes Sometimes an example is the best way to learn. Here are responses to sticky situations you might have encountered. I’ve gotten feedback about putting more examples about in these newsletters (thank … [Continue reading]
CG #33 – Is Your Client Toxic or Merely Difficult?
Posted on June 13, 2013 Written by 1 Comment
We all have ‘em: Clients that bring out the worst in us, clients we have trouble loving, clients for whom the work seems doomed. What’s a consultant to do? Word Count: 746 Reading Time: 2.5 minutes You know what I’m talking about. It’s … [Continue reading]
CG #32 – Get That Target Off Your Chest
Posted on June 5, 2013 Written by Leave a Comment
If you’re doing everything right and getting nowhere, maybe you should try this. ______________________________________________ Word Count: 614 Reading Time: 1.3 minutes ______________________________________________ We all have our … [Continue reading]
CG #31 – Do You Use These Powerful Words?
Posted on May 23, 2013 Written by 3 Comments
If you’re stuck on the heroic treadmill, you might want to start using these two little words with clients and co-workers. Word Count: 558 Reading Time: 1.5 minutes When I step out of the train in New York’s Penn Station, I’m bowled over by … [Continue reading]
CG #30 – The Value of Interrupting
Posted on May 15, 2013 Written by Leave a Comment
On the East coast “Don’t Interrupt” is never a meeting ground rule. On the West coast, it often is. What’s up with that? Word Count: 552 Reading Time: 1.5 minutes "We never used to line up, we just formed a clump and walked toward the … [Continue reading]
CG #29 – How to Avoid a Dreadful Meeting
Posted on May 10, 2013 Written by 2 Comments
Knowing what you want gives you all the power you need to avoid unproductive meetings. _______________________________________ “Discipline is knowing what you want.” --Steve Chandler _______________________________________ Word Count: … [Continue reading]
CG #28 – Feedback is Connection
Posted on May 1, 2013 Written by Leave a Comment
Unless you are both leaving the conversation strengthened, it isn’t feedback. Word Count: 575 Reading Time: About 1 minute “Your swearing is offending people. It’s got to stop.” My boss seems kinda mad. His face is red and he’s … [Continue reading]
CG #27 – The 4 Laws of Screen-Sharing
Posted on April 24, 2013 Written by Leave a Comment
Screen-sharing is to productivity like kryptonite is to Superman. Here’s how to beat it. Word Count: 693 Reading Time: 1.6 minutes It’s my first meeting with screen-sharing and I don't know what to expect. I’m watching someone mouse around … [Continue reading]
